Find Your Martech
    Delighted hero background

    Delighted

    Simple automated NPS and CSAT feedback

    Back to Reviews

    Tool Overview

    Tool Type

    Customer feedback and NPS platform

    Core Purpose

    Delighted focuses exclusively on simple, automated feedback collection for NPS, CSAT, and CES metrics. Unlike comprehensive survey platforms, Delighted emphasizes ease and speed-getting feedback programs running in minutes with minimal configuration. Teams choose Delighted when they want continuous satisfaction measurement without survey complexity. The platform excels at consistent, automated feedback loops that track trends over time. Its single-question simplicity ensures high response rates, though limited customization and question types frustrate teams needing deeper insights beyond metric tracking.

    "Unlike comprehensive survey platforms, Delighted emphasizes ease and speed—getting feedback programs running in minutes with minimal configuration"

    Screenshots

    Delighted screenshot 1
    Delighted screenshot 2
    Delighted screenshot 3

    The Perfect Tool For...

    • •Companies focused exclusively on NPS and CSAT measurement
    • •Customer success teams tracking account satisfaction trends
    • •E-commerce businesses measuring post-purchase experience
    • •SaaS companies running continuous feedback programs
    • •Teams wanting simple, automated feedback collection

    Avoid If...

    • •You need complex surveys beyond NPS/CSAT/CES
    • •Budget is tight (starts $224/month for meaningful volume)
    • •You want behavior analytics or session recordings
    • •Feature request management is your primary need
    • •You require extensive survey customization and branching

    Ideal Use Cases

    Automated NPS Programs

    Send NPS surveys automatically based on customer lifecycle triggers with trend tracking and benchmarking

    Post-Purchase CSAT

    Measure customer satisfaction after transactions with email and SMS surveys triggering on purchase events

    Account Health Monitoring

    Track satisfaction across customer segments to identify at-risk accounts and expansion opportunities

    Delighted has been recommended by Find Your Martech 12 times.

    Detailed Evaluation

    Organizational Fit for Delighted

    Early-stage start-up / solo

    bad

    Small team / agency

    limited

    SMB / growing company

    good

    Established / large org

    good

    Find Your Martech Scores for Delighted

    Q1: What is your primary goal for collecting feedback?

    Improve my website or landing pages (conversion, messaging, UX)
    1
    Improve my product or app (features, onboarding, in-product UX)
    1
    Measure customer satisfaction (NPS/CSAT)
    4
    Understand customer needs or pain points
    2
    Run general surveys or questionnaires
    1
    Collect feedback after purchases or support interactions
    4
    Validate ideas or concepts (pricing, positioning, prototypes)
    2

    Q2: Where do you want to collect feedback? (Multiple selections possible)

    On my website (pop-ups, widgets)
    1
    Inside my product/app
    1
    By email
    4
    Through shareable links
    2
    Via CRM or e-commerce workflows
    4
    After support interactions
    4

    Q3: What type of survey experience do you prefer? (Multiple selections possible)

    Conversational forms (Typeform-style)
    0
    Traditional forms (Google Forms-style)
    1
    Quick micro-surveys (1-3 questions)
    4
    Always-on website or in-app widgets
    1
    Embedded surveys (inside content, emails, or help docs)
    2

    Q4: How important are integrations & automation?

    Helpful - connect to CRM/email tools
    3
    Not important - exports are enough
    2
    Important - trigger surveys automatically
    4
    Critical - advanced workflows, segmentation, and bi-directional integrations
    2

    Q5: What is your technical comfort level?

    Beginner - want a simple, guided experience
    3
    Intermediate - I can configure but not code
    3
    Advanced - events, scripts, custom logic
    3
    Expert - APIs, SDKs, product analytics
    3

    Q6: How large or complex is your audience?

    Small audience (hundreds of responses)
    3
    Medium (thousands, occasional segmentation)
    4
    Large (10k+, frequent surveys)
    4
    Enterprise (multiple teams, permissions, governance)
    3

    Key Features

    Automated NPS, CSAT, and CES surveys via email and SMS
    Trend tracking and benchmarking against industry standards
    Autopilot mode for hands-off feedback collection
    Integrations with CRM, support, and product tools
    Multi-language support for global customers

    Strengths

    • Extremely fast setup gets feedback programs live in minutes
    • High response rates from simple, focused surveys
    • Autopilot automation requires minimal ongoing management
    • Clean, intuitive interface anyone can understand
    • Strong trend analysis shows satisfaction over time

    Weaknesses

    • Limited to simple metrics (NPS, CSAT, CES)
    • Expensive for volume ($224-$999/month based on responses)
    • No complex survey building or advanced logic
    • Basic analytics compared to enterprise platforms
    • Lacks behavior analytics or qualitative research tools

    Cost Profile

    Cost Profile:

    🏷️ Mid-market · Free trial · Increases quickly

    Details:

    Trial access available. Pricing scales with response volume and channels.

    Alternatives

    Explore More Reviews

    Want Personalized Tool Recommendations?

    Take our questionnaire to get customized recommendations based on your specific needs, team size, and budget.

    Start the Quiz

    Stop Wasting Time on the Wrong Tools

    Stop wasting time (and budget) testing endless marketing tools that don't actually fit your needs. Every business is different, your goals, team size, workflow, and growth stage all require a tailored solution, not a generic "top 10 tools" list. Our service helps you cut through the noise: a simple questionnaire-style quiz analyzes how you work and delivers clear, practical recommendations for the marketing tech that truly suits you.

    Find your perfect marketing tools